Shipping within Canada will take 3 business days to dispatch and 3-5 business days to ship - it may take longer when sending during the holidays and/or if there are any postal backups. You will receive an automated email that includes tracking information once your order has shipped.
If you choose to purchase Express Shipping, please know that you shipping time does not include the 3 business days used for production of your treats.
International orders have different shipping times depending on the distance from FP Headquarters to your country. International orders will take 3 business days to dispatch and approximately 7-14 business days to ship. You will receive an automated email that includes tracking information once your order has shipped.
All shipping fees are noted during the check out process. You will be able to review your total cost, inclusive of shipping, prior to confirming your order.
RETURNS + EXCHANGES
Fancy Pufs does not accept any returns or exchanges. Orders will not be refunded and/or exchanged if there is a delay in delivery – we do our best to dispatch all orders in a timely manner via Canada Post, and pass on delivery time estimates as they are provided to us. We have no control over the parcels delivery time or storage once it has left FP headquarters. Remember that this is a food product and it can spoil or melt. Please always keep at room temperature in shaded area away from the sun!